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Hotel Front Desk Clerk Is Needed By Atlantic Motel In Canada

Hotel front desk clerk
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Education

  • Secondary (high) school graduation certificate
  • Other relevant certificates

Experience

1 year to less than 2 years of experience is needed

Key Responsibility

  • Greet and welcome guests upon arrival.
  • Efficiently check guests in and out, and accurately process reservations.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Provide information about hotel services, facilities, and local attractions.
  • Manage room assignments, ensure accurate billing, and process payments using the hotel’s property management system (PMS).
  • Maintain an organized and tidy front desk area, including handling mail, messages, and packages.
  • Assist in coordinating with other hotel departments to fulfill guest requests and ensure a smooth guest experience.
  • Communicate effectively with housekeeping and maintenance staff to address guest needs and room-related issues.
  • Keep accurate records of guest interactions, transactions, and room inventory in the PMS.
  • Assist in managing reservations, room blocks, and special requests for groups or events.

Requirements

  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Strong communication and interpersonal skills with a friendly demeanor.
  • Proficiency in using hotel management software or property management systems (PMS).
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Excellent organizational skills and attention to detail.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
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